Every claim, on the record
FEATURES / CLAIMS MANAGEMENT
A Surety Claim Is Not an Insurance Claim. Handle It Like One.
For carriers and MGAs managing bond claims — where the principal owes the loss back, the obligee has rights, and every decision has to survive an audit.
- First-notice intake
- Reserve discipline
- Salvage & recovery
Built Around How Surety Claims Actually Work
A surety claim is a three-party problem, not a two-party one. The obligee makes a demand, the principal is obligated to indemnify, and the carrier has to investigate validity before it pays. Artemis handles the claim as what it is — a recoverable loss with collateral, indemnity, and salvage rights — not a one-way payout.
First Notice & Triage
Capture a demand the moment it arrives, matched to the exact bond, principal, and obligee on file — with the claim routed to the right handler before anything is keyed twice.
- Claim opened against the exact bond and its terms
- Obligee demand and documents attached at intake
- Automatic routing to the assigned claim handler
- No re-entry of principal or bond detail
Investigation & Reserves
Validity, performance status, and exposure assessed before a dollar is paid, with reserves set against the bond’s actual penal sum and collateral held.
- Claim validity assessed against bond obligations
- Reserves set to the bond’s penal sum and exposure
- Collateral and indemnity positions visible on the file
- A documentation trail for every reserve change
Payments & Indemnity
Track what the carrier pays out and what the principal owes back — because a surety loss is recoverable, and the indemnity agreement is the whole point.
- Loss and expense payments recorded on the claim
- Principal indemnity obligation tracked alongside payments
- Consent-of-surety and settlement approvals logged
- Every disbursement tied to the governing agreement
Salvage, Recovery & Closure
Pursue reimbursement from the principal and indemnitors, record salvage, and close the file with a complete, auditable history.
- Recovery pursued against principals and indemnitors
- Salvage and reimbursement posted to the claim
- Net loss calculated after recovery
- File closed with a complete audit trail
Reserved for customer logos, metrics, or an attributed quote once real traction data exists.
We don't populate this with invented proof.
See It In Action
See how Artemis handles a surety claim from first notice through recovery — on the record, end to end.